Help Center
Frequently Asked Questions
Everything you need to know about SPS Natural Wellness products and services.
Q: Do you have certifications for your products?
Our products are manufactured and packed following applicable quality and food-safety requirements. Details of applicable certifications, licences and registrations are provided on the respective product packaging or product page. Please contact us if you require specific certification information for a product.
Q: Are your herbal powders 100% natural?
Our herbal powders are made from the respective plant ingredients and are processed to retain their natural characteristics. Please refer to the individual product page and packaging for the complete ingredient information.
Q: What is the shelf life of your herbal powders?
The shelf life varies by product and batch. Please check the manufacturing date and "Best Before" date printed on the product packaging before use.
Q: Do you add preservatives, artificial colours or flavours?
Product formulations vary. Please check the ingredient list printed on the packaging or the individual product page for the most accurate information about ingredients and additives.
Q: How should I store herbal powders and supplements?
Store products according to the instructions provided on the packaging. In general, keep them in a cool, dry place away from direct sunlight and moisture. Always keep the package properly closed after use.
Q: How do I know which ingredients are present?
The complete ingredient information is provided on the product packaging and/or product page. We recommend checking the ingredient list carefully, particularly if you have allergies or dietary restrictions.
Q: How do I consume Moringa, Beetroot or Ashwagandha powder?
The recommended serving and method of consumption may vary between products. Please follow the serving instructions printed on the product packaging or product page. You can generally incorporate suitable powders into foods or beverages where the product instructions permit.
Q: Can I mix herbal powder with water, milk or juice?
This depends on the specific product. Please follow the preparation instructions on the product label. If no specific preparation method is provided, contact us for product-specific guidance.
Q: Can I take more than the recommended serving?
No. Do not exceed the recommended serving stated on the product packaging unless advised by an appropriately qualified healthcare professional.
Q: Can I take more than one herbal supplement together?
Different supplements may contain different ingredients and may not be suitable for everyone when combined. If you are taking multiple supplements, medicines, or have an existing health condition, consult a qualified healthcare professional before combining products.
Q: Are these supplements suitable for children?
Suitability depends on the specific product, ingredients and age of the individual. Do not give herbal supplements to children unless the product is specifically intended for them and/or a qualified healthcare professional recommends its use.
Q: Can elderly people use herbal supplements?
Suitability depends on the individual's health, medications and the particular product. Elderly customers should consult a qualified healthcare professional before starting a new herbal supplement, especially if they take regular medication.
Q: Can pregnant or breastfeeding women take these products?
Some herbal ingredients may not be appropriate during pregnancy or breastfeeding. We recommend consulting a qualified healthcare professional before using any herbal supplement during pregnancy or breastfeeding.
Q: Can I take herbal supplements with medicines?
Some herbal ingredients may interact with medicines. If you are taking prescription or other medicines, consult your doctor or qualified healthcare professional before using a herbal supplement.
Q: Are herbal supplements a replacement for medicines?
No. Our herbal and nutritional products are intended to support general nutrition and wellness and should not be considered a replacement for prescribed medicines or professional medical treatment.
Q: How long does it take to see results?
Individual responses to nutritional and herbal products can vary. Results depend on several factors, including diet, lifestyle and individual circumstances. We do not guarantee a particular health outcome or timeframe.
Q: What should I do if I experience discomfort after consuming?
Stop using the product and seek appropriate medical advice if you experience an adverse reaction or persistent discomfort. If you believe there is a problem with the product itself, contact SPS Natural Wellness with your order and product details.
Q: How can I place an order?
Select the product you want, add it to your cart, enter your delivery details, choose an available payment method and complete the checkout process.
Q: How long does delivery take?
Orders are normally processed within [1–2 business days] and delivery generally takes approximately [3–7 business days] after dispatch, depending on your location and courier service.
Q: How can I track my order?
Once your order is dispatched, tracking information will be provided where available. You can use the tracking details to monitor your shipment.
Q: Do you deliver across India?
We currently aim to deliver across India, subject to PIN-code serviceability and logistics availability.
Q: What if my package arrives damaged or tampered?
Please take photographs of the package and product and, where possible, record an unboxing video. Contact us promptly with your order details. We will review the issue according to our Returns & Refund Policy.
Q: Can I cancel my order?
You may request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may not always be possible.
Q: Can I return an opened herbal supplement?
For hygiene, safety and product-quality reasons, opened or used consumable products generally cannot be returned as a routine return. Exceptions may apply for verified defects, damage, or incorrect products.
Q: What payment methods do you accept?
Available payment methods are displayed during checkout and may include UPI, debit cards, credit cards, net banking and other payment options supported by our payment partners.
Q: Is Cash on Delivery available?
COD may be available for selected products and serviceable PIN codes. Availability and applicable conditions are displayed during checkout.
Q: Is online payment secure?
Payments are processed through payment service providers using their applicable security systems. SPS Natural Wellness does not normally store complete card numbers or CVV information on its own systems.
Q: How long does a refund take?
Once an eligible refund is approved, it is generally initiated to the original payment method. The time taken depends on the payment gateway and your bank or payment provider.
Q: Do your products have an expiry date?
Yes. The applicable manufacturing date and Best Before/expiry information is printed on the product packaging. Do not use a product beyond the date specified on its label.
Q: Where can I contact SPS Natural Wellness?
You can contact us through:
Website: spsnaturalwellness.com
Email: support@spsnaturalwellness.com
Phone/WhatsApp: [Customer Support Number]
Website: spsnaturalwellness.com
Email: support@spsnaturalwellness.com
Phone/WhatsApp: [Customer Support Number]
No matching questions found. Please try another search or contact us.